FAQs

Visitor Sign-In is designed for businesses, schools, construction sites, and organisations that need a reliable and efficient way to manage visitor registration. Whether you’re tracking contractor check-ins, monitoring workplace compliance, or simply enhancing security and record-keeping, Visitor Sign-In is a flexible solution that can be tailored to suit various industries. If your organisation welcomes guests, contractors, or employees needing to log their entry, Visitor Sign-In can streamline the process while ensuring compliance with safety and security protocols.

If you need any assistance, our support team is ready to help. You can contact us through our website using our online contact form. Additionally, you can send us an email at info@visitorsignin.com.au, or reach us by phone at 0432 438 613.

Visitor Sign in (visitorsignin.com.au) is a digital, administrative visitor and contractor management solution designed to streamline check-in processes for workplaces, schools, worksites, administrative buildings, facilities and other venues. Visitor Sign-in’s digital platform enhances efficiency, security, and user experience by replacing traditional paper logbooks with modern technology for a complete and comprehensive sign-in experience.

Just click here to sign up! It’s fast and easy – You’ll have your visitors signing in within minutes!

In the dashboard area, click ‘Locations’ in the menu. Beside the location you want to print, click the 3 dots, select ‘Print QR code (A4)’. This will open a PDF printout which you can then print.

Visitor Sign-In allows you to customise your sign-in form with a variety of fields to meet your specific requirements. You can include standard fields such as name, contact details, company name, and purpose of visit, as well as additional options like vehicle registration, emergency contacts and site-specific compliance acknowledgments. Depending on your industry, you can tailor the sign-in process to capture the exact data you need, ensuring a smooth and compliant visitor experience.

To add additional custom fields to your sign-in form, start by logging into the administrative dashboard. Once logged in, navigate to the Settings option in the left-hand menu. From there, select the Locations tab at the top of the screen. Scroll down until you reach the Additional Fields section, where you can add and customise the fields as needed. This will ensure that your sign-in form includes the necessary custom fields across all locations.

Visitor Sign-In offers a range of customisation options to ensure the system fits your specific needs. You can tailor branding elements like logos and colours, configure check-in fields to collect relevant visitor details, and set up automated notifications for arrivals. Additionally, the platform allows for pre-registration, inductions, and the ability to broadcast evacuation events, making it adaptable for industries such as education, healthcare, and construction. Whether you need a simple sign-in process or advanced compliance capabilities, Visitor Sign-In provides flexible solutions to streamline visitor management.

Visitors and contractors use Visitor Sign-in’s user-friendly interface to sign in upon arrival. They simply enter their details using a tablet, smartphone, or desktop at the designated check-in station. The system securely processes and stores visitor information for easy retrieval.  Businesses may require visitors and contractors to undertake a digital induction, provide specific information or have a photo taken upon sign-in as part of the registration process.

The QR-based visitor pass is a digital or printed pass containing a unique QR code that allows visitors to check in quickly and securely via a Visitor Sign-in kiosk screen. It eliminates the need for manual entry and speeds up the sign-in process. Visitors can receive their QR pass via email sent directly to their inbox for easy access, SMS delivered to their phone for quick retrieval, or printed as a physical copy they can present for future visits.

With Auto Sign-out, you can set/specify a period of time that a visitor or contractor is authorised to be at your location. To make sure contractors only remain on site for a specific period of time, specify a period of time in the location settings, and reference the timeframe in the Terms and Conditions, which is accessible through your location’s settings.

To help ensure visitors, contractors and/or staff are on-site when signing in, you can set up the Geofencing feature to help ensure sign ins are happening at your location rather than remotely. Whether visitors are using a kiosk provided at your location, or their own personal device to sign in, you can establish a radial check to ensure they are within the required distance of your location before you grant access. Geofencing can be set by going to the Sign-in Requirements section within your location’s settings and enabling Geofencing and setting a radius.

SMS credit is used for sending SMS notifications to your visitors and staff.  To add more credit to your account, simply sign into your Visitor Sign-In dashboard, go to ‘Settings’, then select the ‘Subscription’ tab at the top. From there, select ‘Add Credit’ and choose a credit amount from the pre-defined options available.

Yes, security is our priority. We use industry-standard encryption to ensure all data is protected, and comply with privacy laws, keeping your visitors’ information safe and secure. You can set a period of time that data is stored for, making sure you are meeting compliance associated with keeping visitor and contractor history for your industry.

Yes, if you have multiple locations, can you assign location management, administration and data visibility to individual Manager User Accounts. You can create accounts for your staff that are restricted to one or more locations by going to the Users section and either selecting the ‘+’ symbol to add a new user, or through editing an existing user and changing the User Type to ‘Manager‘, and then choosing the Location/s you wish for them to manage.

Visitor Sign-In securely stores all data on Australian servers, ensuring compliance with local privacy and security regulations. Your information is protected with industry-standard encryption and is accessible only to authorised personnel. This guarantees that visitor records remain safe and available when needed. Data will remain stored and protected for the period of time relevant to your compliance requirements.

If certain fields—such as phone number, name, email, or company—are not required for sign-ins at your locations, you can easily disable them in the settings. Follow these steps:

1. Navigate to Settings in your dashboard.
2. Select the Locations tab.
3. Locate the field you wish to turn off.
4. Set the corresponding option to “No” to disable it.

Once updated, the selected field will no longer appear during the sign-in process.

Safety Notices and Conditions are important instructions, warnings, and requirements that visitors must be aware of when entering a site/location. These may include policies such as no smoking on-site, requirements for personal protective equipment (PPE), or other safety protocols specific to your organization and/or location.

You can configure these notices in Settings under the Locations tab as a company-wide setting to ensure they are displayed to visitors at all locations. Additionally, you can extend these notices at a Location level, allowing for location-specific safety requirements to be added.