FAQs

With Auto Sign-out, you can set/specify a period of time that a visitor or contractor is authorised to be at your location. To make sure contractors only remain on site for a specific period of time, specify a period of time in the location settings, and reference the timeframe in the Terms and Conditions, which is accessible through your location’s settings.

To help ensure visitors, contractors and/or staff are on-site when signing in, you can set up the Geofencing feature to help ensure sign ins are happening at your location rather than remotely. Whether visitors are using a kiosk provided at your location, or their own personal device to sign in, you can establish a radial check to ensure they are within the required distance of your location before you grant access. Geofencing can be set by going to the Sign-in Requirements section within your location’s settings and enabling Geofencing and setting a radius.

The QR-based visitor pass is a digital or printed pass containing a unique QR code that allows visitors to check in quickly and securely via a Visitor Sign-in kiosk screen. It eliminates the need for manual entry and speeds up the sign-in process. Visitors can receive their QR pass via email sent directly to their inbox for easy access, SMS delivered to their phone for quick retrieval, or printed as a physical copy they can present for future visits.

Visitors and contractors use Visitor Sign-in’s user-friendly interface to sign in upon arrival. They simply enter their details using a tablet, smartphone, or desktop at the designated check-in station. The system securely processes and stores visitor information for easy retrieval.  Businesses may require visitors and contractors to undertake a digital induction, provide specific information or have a photo taken upon sign-in as part of the registration process.

Visitor Sign in (visitorsignin.com.au) is a digital, administrative visitor and contractor management solution designed to streamline check-in processes for workplaces, schools, worksites, administrative buildings, facilities and other venues. Visitor Sign-in’s digital platform enhances efficiency, security, and user experience by replacing traditional paper logbooks with modern technology for a complete and comprehensive sign-in experience.

If you need any assistance, our support team is ready to help. You can contact us through our website using our online contact form. Additionally, you can send us an email at info@visitorsignin.com.au, or reach us by phone at 0432 438 613.

Visitor Sign-in securely stores all data on Australian servers, ensuring compliance with local privacy and security regulations. Your information is protected with industry-standard encryption and is accessible only to authorised personnel. This guarantees that visitor records remain safe and available when needed. Data will remain stored and protected for the period of time relevant to your compliance requirements.

Yes, security is our priority. We use industry-standard encryption to ensure all data is protected, and comply with privacy laws, keeping your visitors’ information safe and secure. You can set a period of time that data is stored for, making sure you are meeting compliance associated with keeping visitor and contractor history for your industry.

Yes, if you have multiple locations, can you assign location management, administration and data visibility to individual Manager User Accounts. You can create accounts for your staff that are restricted to one or more locations by going to the Users section and either selecting the ‘+’ symbol to add a new user, or through editing an existing user and changing the User Type to ‘Manager‘, and then choosing the Location/s you wish for them to manage.