Privacy Policy
Privacy Policy – Visitor Sign-In
Visitor Sign-In is committed to protecting the privacy and security of personal information collected through our website, applications, and visitor management platform. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with the Visitor Sign-In service.
By using our website, platform, or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information we collect
We may collect personal information necessary to provide visitor management services, including:
- Name, email address, phone number, and organisation
- Visitor purpose, arrival/departure details
- Workplace safety or induction confirmations
- Information required by the organisation using Visitor Sign-In (as configured by that organisation)
- Technical information such as browser and device data where relevant for security and service delivery
Visitor data is typically collected on behalf of the business or organisation using the Visitor Sign-In platform. The organisation controls which visitor data fields are collected.
2. How we use personal information
We collect and use personal information to:
- Provide visitor sign-in and contractor management services
- Support workplace safety, compliance, and reporting
- Enable authorised organisations to manage visitor activity
- Provide system notifications, alerts, and reporting
- Maintain system security, performance, and reliability
We do not sell personal information.
3. SaaS platform data handling
Visitor Sign-In operates as a secure cloud-hosted Software-as-a-Service (SaaS) platform.
- Customer data is logically segregated between organisations
- Access is restricted to authorised users
- Data is stored securely and protected using industry-standard security practices
- Infrastructure security is supported by trusted hosting providers
4. Disclosure of information
We may disclose personal information:
- To the organisation hosting the visitor sign-in location (the organisation you are visiting)
- To service providers that help us operate and support the platform
- Where required by law, regulatory obligations, or lawful requests
- To protect safety, security, or legal rights
We do not disclose personal information for unrelated marketing purposes.
5. Data security
We implement reasonable administrative, technical, and organisational measures to protect personal information, including:
- Secure hosting environments
- Encryption in transit (HTTPS/TLS)
- Access controls and authentication measures
- Monitoring and system maintenance
- Backup and recovery processes
6. Access and correction
Individuals may request access to or correction of personal information held about them, subject to applicable privacy laws.
Where appropriate, requests may be handled through the organisation you signed in with. You may also contact Visitor Sign-In directly and we will respond within a reasonable timeframe.
7. Data retention
Visitor data is retained according to:
- Customer organisational requirements (as configured within the platform)
- Legal or compliance obligations
- Operational requirements for safety, security, and reporting
Retention periods may vary depending on the customer’s industry and configuration.
8. Complaints or privacy concerns
If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.
9. Changes to this policy
We may update this Privacy Policy periodically to reflect platform improvements, regulatory changes, or security enhancements. The latest version will always be available on our website.
10. Contact
Visitor Sign-In
Email: info@visitorsignin.com.au
Website: www.visitorsignin.com.au
Last update: February 2026
